Wednesday, September 12, 2012 - Friday, September 14, 2012
Business Success at the Pull of Your Customer Multi-channel is stretching the way we serve our customers. Customers have so many options to do business with us. How can we create the best experiences across channels? How do you meet the customer need? How do we design for single channels in a cross-channel world? To start, put yourself in your customer’s shoes. Drive business success by focusing on what your customers tell you is most important to them. Align mobile, web, social media and traditional channels at the pull of your customers. Leverage tools and techniques like journey maps, story boards, personas, moments of truth, and other “VOC” tools to drive increased adoption, loyalty, and profitability. Presenter: Joe Piette, Piette Consulting, former WeEnergies employee
Also, you may call 1-888-421-1442 and ask for the "Integrys Energy/MEA room block" to receive the special rate of $179 per night.
This special rate will be honored 9/9/12 - 9/17/12.
Please make your reservations before August 17. Check-in time is 3:00PM. Check-out time is 12:00PM.
151 East Wacker Drive
Chicago, IL 60601 United States